Delivery and Returns

We select the best way to ship orders based on orders size, weight, volume and destination. We may use Australia Post or a specialized freight/courier company or FedEx (for deliveries outside of Australia). We prefer to have goods delivered to a business address. But will deliver to a home address if required. We are unable to deliver to a P.O. Box. A re-delivery charge of $32 will apply should there be no one to sign for the goods.

Please allow 2-10 working days for your orders to arrive for Australian orders.
Please allow 5-20 days for international orders. Delivery dates may vary depending on freight company and customs clearance delays out of PerfectHome Aust control.

We place great importance on the fast and reliable delivery of your orders, however please note that delivery times are estimates only. PerfectHome Aust is not be liable for delays.

It is the customer’s responsibility to contact PerfectHome Australia to notify of damaged or faulty goods within 14 days of receiving their product(s) to organise a return. If contact is made outside of this time, PerfectHome Australia reserves the right to refuse a return, exchange or refund.

All goods must be returns with an Returns Authorisation Number (R.A. Number) which can be obtained by either emailing or calling our Customer Care Team, prior to returning or organising the return of any stock. (Contact details listed at the bottom of the page.)

Product(s) returned without an R.A. Number may be rejected.

Evidence through the form of photos or videos may be required prior to PerfectHome Australia accepting a return. PerfectHome Australia reserves the right to refuse the return of any product(s) if it deems there is insufficient evidence to confirm whether a product is damaged, faulty or incorrectly described.

PerfectHome Australia will not accept any responsibility for any consequential or indirect loss or damage suffered by you as a result of damaged, faulty or rejected good, including but not limited to loss of profits.

All refunds may take up to 10 business days to be processed from the date of PerfectHome Australia receiving the stock back.

Customer returns include any returns that are at no fault or PerfectHome Australia. This is including but not limited to customer change of mind or a purchasing error through the fault of the customer.
It is the customer’s responsibility to contact PerfectHome Australia to notify that they wish to return an item within 14 days of receiving their product(s) to organise a return. If contact is made outside of this time, PerfectHome Australia reserves the right to refuse a return, exchange or refund.

Customers must receive an R.A. Number from PerfectHome Australia prior to returning or organising the return of any stock.

The product(s) purchased from PerfectHome Australia must be returned at the buyer’s expense. PerfectHome Australia reserves the right to offer a reduced refund in the case of product(s) that incur damage, faults or defects during the return process and were not directly caused by PerfectHome Australia or its agents.

PerfectHome Australia accepts no responsibility for any loss, damage or fault to product(s) during the return process whether directly by the customer or by the delivery service in transit.

All product(s) including any packaging, tags, accessories, attachments and fittings purchased from PerfectHome Australia must be returned in the same condition that they were originally received by the customer.

Customer returns are not eligible for the refund of any shipping charges to the customer. If the product(s) was sent with free postage, a 10% postage fee of the total order amount will be deducted from the refund amount.

Customer returns will incur a 10% restocking fee (maximum fee of $150) to cover processing and handling charges incurred by PerfectHome Australia.

PerfectHome Australia reserves the right to refuse customer returns if any of the above criteria is not met or agreed to.

Please note items Marked as BULK have a larger Volume size and as such, it may impact shipping costs.