Terms & Conditions
When will my order ship?
We’ll process and ship your order as fast as possible. In most cases, orders are shipped within 1-2 business days.
You can also select to pick up your order from our office in Keysborough, Victoria
How will goods be delivered
We select the best way to ship orders based on orders size, weight, volume and destination. We use a specialized freight/courier company.
We prefer to have goods delivered to a business address. But will deliver to a home address if required.
We are unable to deliver to a P.O. Box.
A re-delivery charge of $32 will apply should there be no one to sign for the goods.
Delivery Times
Please allow 2-10 working days for your orders to arrive based on your location.
Delivery dates may vary depending on freight company delays out of our control. We place great importance on fast and reliable delivery of your order, however please note that delivery times are estimates only.
Delivery of Goods
We place great importance on the fast and reliable delivery of your orders, however please note that delivery times are estimates only.
We are not liable for delays.
Items marked as BULKY
It is the customer’s responsibility to contact us to notify that they wish to return an item within 14 days of receiving their products to organise a return. If contact is made outside of this time, we reserves the right to refuse a return, exchange or refund.
Customers must receive an R.A. Number from us prior to returning or organising the return of any stock.
Products purchased from us must be returned at the buyer’s expense. We reserve the right to offer a reduced refund in the case of products that incur damage, faults or defects during the return process and were not directly caused by us or its agents.
We accepts no responsibility for any loss, damage or fault to products during the return process whether directly by the customer or by the delivery service in transit.
All products including any packaging, tags, accessories, attachments and fittings purchased from us must be returned in the same condition that they were originally received by the customer.
Customer returns are not eligible for the refund of any shipping charges to the customer. If the products were sent with free postage, a 10% postage fee of the total order amount will be deducted from the refund amount.
We reserves the right to refuse customer returns if any of the above criteria is not met or agreed to except where the Trade Practices Act of Australia makes allowances.
Returns and refunds
Please note items Marked as BULKY have a larger Volume size and as such, it may impact shipping costs.